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Crime is the real competitor in this market. Every one of these is in the product, switched on, not a line in a policy document.
A selfie matched to an identity document — through Smile ID where we have it configured, or through your own review queue where we do not. Duplicate ID numbers are flagged so one person cannot run three driver accounts.
A required document everywhere, chased before it expires like any other. You decide what else you want to see.
A driver who has not passed cannot go online, cannot be dispatched, cannot accept a trip, cannot win a bid and cannot be assigned one by your controller. There is no path around it.
Some operators verify riders as well — for corporate accounts, for late-night work, or after an incident. It is yours to switch on.
The rider holds a PIN the driver never sees. No PIN, no trip — which means the person getting into the car is the person who booked it, and the car is the one that was sent. Five wrong tries and it locks.
You set the policy. The driver gets a banner and a chime while they are still only speeding. Sustained speeding reported by both phones becomes a warning, and then a fine off their prepaid credit — which you can waive or refund. A report from a rider's phone alone is never fined.
Audio, and cabin photos where you enable them, uploaded in encrypted pieces and kept for thirty days before being destroyed. Your staff can open a recording only for a trip with a complaint or an SOS, every access is logged, and nobody at your company can delete one early.
Every minute, the system looks for a long stop, a car well off its route, or a driver's phone that has gone dark. Any of those raises an alert for your control room and asks the rider in the app whether they are OK. “I need help” becomes an SOS.
Trips where the driver's phone was covered, or where recording never started, are flagged for you to look at — because the trips somebody wants unrecorded are the ones worth checking.
The same tools that protect a rider could be turned on them. So they are fenced.
Five patterns raise a flag on a review page. Nothing is ever acted on automatically — a wrong guess takes away somebody's income, so a person decides.
A completed trip that charged money but covered almost no distance in almost no time.
A trip starting further from the last drop-off than any car could have driven in the time.
The driver's own phone reporting that its location is being spoofed.
A driver accepting and then cancelling trips all day to game incentives or dodge jobs.
Several rider accounts created from the same device or connection in a week, hunting first-trip promos.
Codes that only work inside their own dates, with per-rider limits and a discount ceiling.
POPIA in South Africa, the Data Protection Act in Kenya, the NDPA in Nigeria and the Google Play rules all want the same things. They are in the product rather than on your to-do list.
From inside both apps and from a public page anyone can use without the app — which Google Play now requires of every app that has sign-up.
Riders and drivers can download everything you hold about them, delivered as a file on a link that expires.
The account is switched off at once; after a short grace period the name, number, email, photos, ID check, documents, cards and saved places are erased. Your trip and payment records stay in your books without them.
Start free and see every one of these working in your own account.